Customer Support

• Close all windows and doors (the green Ready light will turn on)
• Press and hold (Away) for two seconds OR type in your four digit code.  The keypad will beep rapidly 5 times, the red armed light will turn ON and a countdown chime will begin. Please note on some systems the away button will be an image of a person outside of a house.
• Exit premises before the delay time expires

• When you enter through the door, the keypad will emit a steady warning tone
• Enter your 4-digit User Code. The system will beep four times and armed light will turn off.
• If at any time while entering the code an error is made, press the ( #) key and enter the 4 digit code again

• Press and hold (Stay) for 2 seconds, keypad will beep, armed light will turn on but countdown beeps will not be activated. On some systems the stay button will be an image of a person inside a house.

• Press (*)( 1) while disarmed
• The bypass light will flash
• Enter the 2-digit zone number to be bypassed. eg (0)(3)
• To exit the Bypass function press #
• Bypass light will remain on until system has been armed.

• Enter your 4 digit Master Code or User Code . If fire alarm has been activated press (*)(7)(2) or hold the (Reset) button for two seconds to silence and reset smoke detectors.

• To view trouble, press (*)(2) .  The trouble light will flash
• Some keypads will describe the trouble (full message keypads); others will identify the trouble number by illuminating a zone LED or displaying a zone number. Please refer to numbers below for the fault code

1. If this number is illuminated/displayed on the keypad press (1) to for further details.  If zone 1 remains illuminated or displayed this indicates the main system battery is low and needs to be replaced.  Backup batteries are rechargeable but require replacement approximately every 5 years.  If any other light/number appears after pressing (1) please call a technician for service.
2. Loss of AC Power – The backup battery will continue to operate the system for several hours. This trouble will clear itself once power has been restored. If your household power is still on please check circuit breakers and confirm the systems transformer is plugged in.
3. Telephone Line Fault – This error is displayed when the system has detected a fault or dial tone has been lost. This may be temporary if your telephone provider is working on their system. From our experience, temporary faults seem to be more common with Shaw Phone customers. If the fault does not resolve please contact your phone line provider or a security technician.
4. Failure to Communicate – Often appears with Fault #3, the system has attempted a communication with the central station which was not completed. 
5. Zone Fault – Contact a technician to have this corrected.
6. Zone Tamper – A zone has been tampered with and may need to be reset. Please contact a technician.
7. Low Zone Battery – One or more of the wireless zones on your system have a low battery. Press (7) to see which zone.  If no zones illuminate or are displayed on the keypad a key-fob battery is most likely low.
8. Loss of Time - All systems have a time programmed when setup. If the system experiences a long power outage, the backup battery may drop low enough that the time will be lost. Follow the instructions below for setting Date and Time to correct this problem.

If you are uncomfortable diagnosing the trouble or have any questions please call our customer service line.  For most trouble conditions your system will still operate normally, however alarm signals may not go thru to the central station.

• Press and hold the door chime button for 2 seconds. Or press * 4 to toggle feature on and off.
•  3 beeps = ON;  1 long beep = OFF

The system is designed to remember alarms that occur while the system was armed. Upon disarming and if an alarm occurred, the Memory light will turn on. The zone(s) which caused the alarm will be illuminated on the keypad.

• Press * 3 to view the alarms
• Press # to exit
• Arm and disarm system to clear the memory.

It is recommended that the system be tested weekly.

• Inform the monitoring station that you are testing
• Disarm the system. In the disarmed mode, the ready light should be on.
• Perform a Bell/Battery test by pressing * 6 _ _ _ _ (Master code) followed by 4.  The Bell and keypad buzzer will sound for two seconds. Press # to exit.
• For a full system test arm the alarm system in away mode. After the exit delay expires proceed to activate each sensor e.g. open door or window, walk in a motion detector area.  Restore the sensor to normal e.g. close door or window and stop motion.  Disarm the system upon testing all devices.
• NEVER use an open flame or burning materials to test their smoke detector.  Press and hold in the test button to send a signal to the station.  Or a tech can attend to test.
• Press * 3 to view the alarm memory.  Press # to exit.  Arm/Disarm system to clear the memory.
• When testing is complete, call and advise the monitoring station.

In order to change or add user codes or make any programming changes on your system you must have a 4 digit master code. If you are only aware of one code that is used to arm/disarm the system this is often the master code. If you do not know your master code please contact a technician. 

Access codes can only be programmed when the system is disarmed

1. Press (*) (5) on your keypad.
2. Enter your 4 digit master code. (see MASTER CODE above)
3. If system emits 4 short beeps and the program light begins to flash you have entered the correct code and can proceed to step 4.  If the system emits one long beep and program light does not flash the code that was entered is incorrect press (#) and start over on step 1. If you have lost your master code please contact a technician.
4. Your system can accommodate up to 32 codes + a master code.
   1. To change your master code press (4)(0) followed by a new 4-digit code _ _ _ _ .  The system will beep three times to confirm.
   2. To change or add a user code press (0)(1) to program user code 1 , press (0)(2) for user code 2… up to 32 .  Enter a new 4 digit code _ _ _ _ after selecting a user. System will beep three times after new code has been programmed.
   3.  To delete a code follow the procedure to program a new code and enter (*) four times in place of a new code. The master code can be changed but not deleted.
5. Press (#)(#) to finish programming.
6. Arm and Disarm the system with the new code to confirm programming
7. ALWAYS document any code changes and store them in safe place. If necessary, make notes as to where the codes have been stored User 1, User 2 etc.
8. If your system has multiple partitions please consult a manual or contact a technician to assign codes to a specific partition.

1. Press (*)(6) on your keypad
2. Enter your 4 digit master code. (see MASTER CODE above)
3. Press (1) to change time and date
4. Enter the time in 24 hr format followed by two digits for date, month and year.  For example 3:30 pm on March 10, 2011 would be entered

   (1)(5)(3)(0)(0)(3)(1)(0)(1)(1)
   2   4  H  R  D  D  M M Y Y

5. Press (#) to exit programming.